Verto Health

Exploring analytics of individual and population level patients

𐙚𓏲⋆ ִֶָ ๋𓂃 ⋆ᡣ𐭩

Discover - a place to gain visibility into patients.

Verto is a digital health startup. Their core product, Discover, focuses on real-time visibility into patient flows. I worked on the individual patient analytics of Discover.

Timeline

May - Aug (4 months)

Role

UX Designer (co-designer)

Constraints

Lack of UXR/testing resources
Changing requirements
Short turnaround

CURRENTLY...

Its hard to scan a patient's profile with current Electronic Health Records

Before things were digitized, clinicians used paper charts, which were:

☑ very scannable
☒ outdated, as everything became more digital

Electronic health record took the scannable experience away as things became more digital, however this led to information being more dispersed from labs, hospitals, etc

Traditional Paper Charts

Electronic Health records (Digitized)

TALKING TO MEDICAL EXPERTS

Physicians manage scattered information with limited software customization.

I identified 3 main themes to bridge their shared pain points and guide our designs:

Not Intuitive

Dense information and unintuitive interactions

Dispersed Data

Different portals for different labs, and hospitals

No Insights

Lack of extrapolation and personalized insights for each patient

How might we present a snapshot of a patient to help healthcare providers make informed decisions?

BRAINSTORMING

Compiling together what modules best encapsulates a patient

After a design jam, my team and I fleshed out all the main use cases for our users and I narrowed them into 6 modules that would encapsulate a patient.

The high-level information architecture included a main summary page, followed by other modules that focused on one component of a patient’s healthcare profile.

The goal was to have a unified and informative patient profile. I focused on designing 4 of the modules (highlighted in blue)

Module breakdown of a patient. My focus highlighted in blue

*:･ﾟ✧*:･ﾟ

I STARTED FROM THE SUMMARY PAGE

How can we best display a document into a scannable yet contextual way?

After ideation and review sessions with our medical officer, I found that this format provided the best at a glance information, emphasizing the most ‘meaningful’ information in the centre.

Information hierarchy of Summary Page

THE OUTCOME

Prioritizing context over breadth of information

Rather than trying to display all the patients vitals information, I decided to transform this page to be more of a summary of the other 5 modules, which provided more context. Medical officers gave feedback that whats most important is providing context and reducing the 'noise' of the page.

Initial summary page dashboard

Patient summary dashboard

INITIAL DESIGNS

A basic patient overview, was not informative enough

Initial concept of summary cards

FINAL DESIGN

Substituting trivial vitals with care trends for context.

Final summary card concepts to provide more context

TYING IT TO THE OTHER MODULES

Bringing performance metrics and vitals to more in-depth trend analysis

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Care trends

Displaying a patients diagnoses as a current state relative to the rest of their journeys.

Context is super important, by using the previous ‘problems’ section of the overview as a preview of their healthcare pathways instead, doctors can now see if the patient’s on the right track, or if their disease is worsening, or when their last treatment took place.

Journey map of patient: See where a patient stands in their treatment plan and predict the different outcome paths

A visual way to view and get context on a patient's healthcare provider network

View a patient's network by proximity (e.g. family doctors should be close in the network, while an emergency room should be further out)

IMPACT

6 modules to unify patient data for 12+ hospitals

Increasing insights and delivering value-based care.

We brought together all the modules: Care overview, Document timeline, Care network, Care trends, Feature timeline, and Care journeys.

REFLECTIONS

✎ᝰ Diving into designs with no healthcare knowledge

One of the most challenging aspects of my co-op was entering a new design space within healthcare. Initially, I lacked contextual knowledge, which posed challenges. However, this unfamiliarity turned into an opportunity for growth. I realized the importance of becoming intimately familiar with the specific design space I was operating in. Learning more about healthcare and its unique challenges empowered me to make informed design decisions, emphasizing the value of domain expertise for a designer.

𝄞⨾𓍢ִ໋ Speaking up for design

The UX team consisted of only 3 people, and the nature of our work was very stakeholder centric. Using customer feedback as a drive for design work was something that has to be fought for, and although the company has many ways to improve, having advocated for certain process changes and design decisions have been able to improve the quality of our work, as well as the streamline of our team.